Deskside Support Technician

Job Type : 1-year contract with possibility of extension

Job Title : Deskside Support Technician

Start date : ASAP

Location : 333 King St East, Toronto Ontario

Shifts : Mon Tues WFH (work from home); Wed Fri Work onsite at 333 King St

Shift Schedule : M-F - 9 : 00 am - 5 : 00 pm

Pay Rate : $27-29 / hour

Overview :

Provide Deskside Support to end users with their hardware, software, and networking technical issues

Responsibilities :

• Perform intermediate-to-advanced IMAC (installs, moves, adds, changes) services : hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
• Handle software installation / support / upgrades
• Provide 1st / 2nd level Help Desk support
• Perform basic LAN and internetworking-related activities
• Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
• Tracking tickets opened by Team and Service Desk
• Supporting over 1550 users (white glove service)
• Hardware
• Onboarding
• Mac OS / Windows 10
• Laptops / Desktops
• Cell phones
• Office suite
• Printers / MFD, follow up with Lexmark
• Meeting room support
• Follow up with users
• Updating Service Now
• Opening / closing tickets in Service Now

Knowledge, Skills, and / or Abilities Required :

• Have 3 5 years of deskside support experience
• Have 3 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
• Have 3 5 years of break-fix experience
• Have strong internetworking and troubleshooting skills
• Have A+ certification & at least one certification from either Cisco or Microsoft
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and can manage multiple tasks
• Can act in a team-lead capacity
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
• Must have a minimum of a Diploma from a recognized IT program
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his / her own
• Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
• Proficient in Windows 7,10 / Office 2013
30+ days ago