Appointment Coordinator

Job Description

Job Description

Orillia Chevrolet Buick GMC is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose / Summary of Position :

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include :

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle / customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team using our process

Required Qualifications :

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

Candidates must possess :

Why We’re Awesome :

Qualified applicants are invited to apply with resume and cover letter.

Orillia Chevrolet is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at or to make your needs known in advance.