SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity.
With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.
Job Description
Manage the Key Account Specialists for assigned area to include development, implementation and management of processes which meet organizational goals for standardized systems and procedures for designed schemes.
Supervise, select, train, develop, motivate, and serve as the primary point of contact for Key Account Specialist (KAS).
Execute yearly performance reviews and PIP’s as required.
Partner with Operations team to create standardized systems, processes, and procedures for assigned area of responsibility.
Responsible for implementation and maintenance of these systems for assigned area.
- Maintain forecast reports compared to budget expectations to ensure scheduled and unscheduled work aligned to financial objectives.
- Monitor and report on key performance metrics for Key Account Specialists. Provide input on solutions to ensure optimal performance.
Accountable for implementing changes as needed.
- Collaborate with Technical, Audit Delivery, Operations, and Sales to execute strategic program objectives to ensure client needs are made operational in support of strategic and financial objectives.
- Collaborate with Global teams to ensure work streams from affiliates understand and actioned as agreed.
- Responsible for integrating and implementing new programs and offerings with team and act as stakeholder to support teams providing voice of the customer.
- Manage a select group of key clients in similar manner as KAS.
- Maintain close relationships with SGS affiliates to ensure local contracts executed
- Assist with reducing outstanding past due invoices and get payment from client with support from KAS
Qualifications
- Bachelor’s degree or relevant work experience
- Minimum 3 years people leadership experience
- Previous experience in a leadership role within the TIC industry
- Strong leadership skills, ability to interact with senior management internal and at client base, and previous experience in supervising and managing teams
- Strong analytical skills to identify trends in client markets and complimentary SGS Services.
- Customer focused, high integrity, excellent work ethic.
- Self-managed and responsible to project and time management.
- Well organized, efficient with proven follow through skills (e.g., Must be able to read, understand and follow any specific work instructions in a safe, accurate, and timely manner).
- Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.
- Be proficient in using various types of computer software (SharePoint, Salesforce, Power Point, Word, Excel, etc.).
Additional Information
SGS Canada is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
Key Account Specialist Manager
Monitor and report on key performance metrics for Key Account Specialists. Manage the Key Account Specialists for assigned area to include development, implementation and management of processes which meet organizational goals for standardized systems and procedures for designed schemes. Supervise, ...
Key Account Manager, Ingredients
As a Key Account Manager - Ingredients, you will be entrusted with managing and nurturing client relationships by executing sales strategies that drive growth and maximize revenue and sales margin within your customer base as well as supporting other customers within the ingredients channel. Prepare...
Debt Relief Specialist /Account Manager – Toronto
A mid -size business advisory firm that provides practical solutions to complex financial and operation problems that deals with individuals and families in financial difficulty is hiring a /Debt Relief Specialist/Account Manager to support their surrounding areas. Position Summary: The primary resp...
Key Account Manager, Ontario Retail Accounts
Uncover and understand the needs of the customer and deliver value propositions and company messaging to key account. Successfully develop, maintain and oversee customer relations interacting with customers, reviewing and discussing the business relationships and proactively managing key issues/prob...
Key Account Manager, Non-alc
In the role of Key Account Manager- Non-Alcoholic Beverages working in Toronto you will be part of this exciting new team of Emerging Growth. Molson Coors Canada’s Customer First growth plans, within a select number of Key Accounts within Grocery, Drug and Mass based out of our Carlingview location ...
Key Account Manager
The Key Account Manager - Oncology role is a field-based position working closely with Hematologic Oncologists, as well as allied health (Pharmacists, Nurses, Coordinators, etc. As part of this role, you will also be responsible for scientific exchange of assigned Sanofi products as they relate Spec...
Key Account Manager - 12 month contract
Reporting into the Director of Key Accounts, the Key Account Manager will be responsible for growing existing relationships with large enterprise customers and onboarding large merchant partners. Flexiti is looking for a Key Account Manager to join its Account Management Team. We are looking for a h...
Key Account Manager (m/f/d) North America
Key Account Manager (m/f/d) North America at Beta Systems Software AG | softgarden. Key Account Manager (m/f/d) North America. Close cooperation with other key account managers when approaching existing customers. Analysis of processes and needs of key accounts as well as development of sales and m...
E-Commerce Key Account Manager
As the E-Commerce Key Account Manager, you will oversee the sale of your brands on Amazon Vendor Central, directly responsible for executing and creating strategies to drive brand sales and grow brand presence on Amazon. Excellent communication and interpersonal skills, with the ability to build and...
Key Account Manager
The Ignition Key Accounts team helps accountants, bookkeepers and their clients transform the way they work together, and are responsible for driving Ignition’s long-term revenue expansion and customer retention. The typical Key Account Manager is a person who knows that you win by building a trusti...