Tech Support Analyst

Arrow Workforce SolutionsMontreal, QC, Canada

4 days ago

Salary

CA$27.00 hourly

Job type

Job description

Tenure : Full-Time, Contract

Location : Saint Laurent, QC

Pay Rate : up to $27 / hr.

Key Responsibilities :

Provide exceptional customer support by diagnosing and resolving technical problems related to operating systems, hardware, and software applications.
Maintain a high level of customer satisfaction through effective communication and timely issue resolution.
Manage, install, and troubleshoot devices including printers, scanners, copiers, and telecommunication systems.
Provide support for mobile hardware, mainly Apple and Samsung devices, as well as AT&T and T-Mobile services.
Offer Google business application support, addressing software issues and assisting end-users.
Coordinate with third-party vendors to troubleshoot and resolve technical issues.
Log and track support calls using the Incident Management System, prioritizing and escalating issues as needed.
Develop and update training materials, and provide user training as necessary.
Identify recurring technical issues and recommend proactive solutions.
Assist with equipment setup and relocation within the organization.

Required Qualifications :

Proven experience as a Technical Support Analyst or in a similar IT support role.

Proficiency with Google Workspace applications and related business tools.

Familiarity with mobile hardware (Apple & Samsung) and network service providers (AT&T, T-Mobile).

Hands-on experience with hardware troubleshooting and peripheral device support.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills with a customer service-oriented approach.

Ability to multitask and work in a fast-paced environment.

Preferred Qualifications :

Experience in an enterprise IT environment.

Prior experience with Incident Management Systems.

Basic knowledge of networking concepts and telecommunication systems.

Support Analyst • Montreal, QC, Canada