Team Member, Customer Service and Return Desk

By joining the RONA family, you’ll enjoy many benefits, such as :

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits : insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be a perfect match.

Your role :

• Greet customers warmly and ensure a good customer experience;
• Exchange or return merchandise according to company’s policy;
• Produce and balance the cash report at the end of each shift;
• Prepare paperwork for rental vehicles and follow up;
• Be aware of current promotions and flyers;
• Provide over-the-phone information to customers in a courteous matter;
• Follow procedures for cheques and credit card transactions;
• Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit cards application forms, bags etc.);
• Keep the work area around each cash register, neat and tidy;
• Comply with policies and procedures regarding loss prevention, breakage of goods and health and safety;
• Perform other duties as requested by the supervisor.

The qualifications we are looking for :

You are known for you patience and good communication skills? You are courteous & you know how to handle difficult situations?

Do you have an eye for detail and is customer-service oriented? You have what it takes to be in our team!

ASSET : Cashier and customer service experience.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.