Associate, Maintenance Cars & Light- Bilingual

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Associate, Car & Light Maintenance to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you

Dedicated to achieving continuous improvement at a global organization?

Experience working in an Agile Environment

As the Associate, Car & Light Maintenance you will responsible to provide exceptional support to our client’s drivers and frontline agents with the authorization of repairs, the processing of pre-approved invoices, supplier email verifications, and responding to the supplier, client, and driver electronic communications. You will also work closely with Case Managers, supervisors, Managers, and frontline agents to respond to client and driver requests.

A Day in the Life

Apply your car and light duty technical expertise (e.g.; repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquires involving repairs and roadside events

Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools

Assist drivers in locating appropriate repair facilities

Make outbound calls to suppliers to provide processing and payment instruction as well as to help initiate service and service follow up

Process incorrect email returns from suppliers

Process supplier and client pre-Approved invoices for payment

Provide service assistance on the electronic requests received from drivers, clients, and suppliers

Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Element’s standard operating procedures

Issue authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

Requirements

High school diploma or equivalent required

Licensed, 310S or 310T is an asset

3-5 years of hands on automotive mechanical experience

Bilingual French / English is required

Active ASE Certification preferred. In lieu of ASE Certification Element will consider candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment

Comfortable working from home in an inbound call center environment; may require on-site training / meetings occasionally at a major office location

This position works Monday – Friday, full-time ( 37.5 hours / week). The hours of this team are between 7 : 00 am – 6 : 00 pm ET, shift will be assigned upon hire (7.5 hours / day). We provide all computer equipment needed to perform your job from home

Telecommunicating Requirements

Quiet dedicated work area

Ability to keep all company sensitive documents secure (if applicable)

Required to have high-speed wired internet connection – Wifi is not acceptable for this role

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.