Patient Flow Clerk (remote role)

This is a 100% remote position - the full flexibility to work from home!)

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors.

We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience.

Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs.

Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Teladoc Patient Flow clerk role is an integral part of the Operations team. The Patient Flow clerk partners closely with the virtual Emergency Room (vER) and Primary Health Care (PHC) teams and providers to ensure the seamless coordination of patient care.

Role and Responsibilities

Duties :

• Data entry (10%)
• Faxing documents between Teladoc and facilities (10%)
• Uploading lab requisitions and results to Teladoc’s virtual care platform (primary care) (10%)
• Uploading lab requisitions and results to Teladoc’s virtual care platform (ED) (10%)
• Faxing completed consults to facilities (10%)
• Communicating with members of the interdisciplinary teams to ensure a seamless patient experience (10%)
• Assisting in scheduling, cancelling, or re-booking appointments as needed (10%)
• Monitoring the consultation queue to ensure timely attention from providers for patients in the waiting room, and escalating delays to the appropriate provider group (10%)
• Ensuring all relevant notes, forms and orders are signed by the provider, and following up with providers if notes are incomplete at the conclusion of a consultation (10%)
• Other duties as required (10%)

Responsibilities :

• Provide exceptional service to internal and external customers including but not limited to providers and patients.
• Ensure the highest quality and timeliness for all tasks and communications.
• Ensure clear, accurate, concise and thorough documentation.
• Conform to and abide by all regulations, policies, work procedures and instructions

Skill Requirements / Preferences

• Excellent communication skills
• Strong documentation skills
• Attention to detail.
• Demonstrate ability to exceed customer expectations with a focus on issue resolution.
• Excellent organizational skills with the ability to manage multiple, competing priorities.
• Ability to learn new processes and adapt to changes in a fast-paced working environment.
• Superior problem-solving and decision-making skills
• Ability to work independently and as part of a high performing team.
• 3+ years' experience working in a customer-focused environment, preferably in healthcare or hospital setting.
• Knowledge of medical terminology an asset
• This role requires full flexibility for availability between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.

Why Join Teladoc Health?

A New Category in Healthcare : Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact : In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE : Teladoc Health has been recognized as a top employer by numerous media and professional organizations.

Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion : At Teladoc Health we believe that personal and professional diversity is the key to innovation.

We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation : We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]