General Manager

Motion is looking to add a General Manager to our team in Hamilton! This is a full-time permanent position, working Monday to Friday during regular business hours.

About Motion

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 48 locations.

Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone.

Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more.

Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role :

We are adding an experienced and strategic General Manager to our team in Hamilton. The General Manager will take ownership of all aspects of business in the location including finances, administration, sales, service, and people & culture.

The main priorities in this role will be to ensure continuity of current processes, to maintain an exceptional client experience, and to drive revenue.

With over 30 employees, Hamilton is Motion's second largest location and is well established in the community. The team is highly engaged with a very positive culture.

How you will spend your days :

Fostering a collaborative and supportive environment. You will meet with store leaders and staff on a regular basis to understand needs, gaps, barriers, and celebrate successes.

You will host regular meetings to measure success, introduce solutions, share knowledge, and ensure a high level of transparency and clear communication.

Driving business development. You will collaborate with our sales teams to ensure Motion is the first choice in your region for accessibility and mobility equipment for home and facility use.

You will offer insights, guidance, and motivation; support sales efforts, set targets, and empower the team to exceed expectations.

You will establish and nurture relationships within the community to support the region's growth.

Regional operations. You will lead the strategic and operational execution of our growth revenue plan for your region.

You will create and implement processes, evaluate resources and skills, oversee inventory management, and implement plans to drive efficiency.

Driving strategic planning & results. You will develop strategies to continually improve individual client acquisition and retention.

You will manage and report on all facets of the business, completing month-end, quarterly, and yearly reporting. You will analyze data and critically assess your business to accurately forecast revenue levels and establish appropriate targets to achieve committed goals.

You will review, develop, and implement procedures that enhance the employee and client experience.

What you bring :

Experience. You are a strategic, service-oriented leader with progressive supervisory and management experience in a multi-retail or branch environment.

You have exposure across all facets of retail management, including administrative, recruitment, performance, inventory, financial, sales and marketing, and operations.

You can balance competing demands, meet deadlines, and change priorities as needed.

People management expertise. You have an exceptional ability to nurture positive relationships. You have experience leading mid-sized teams and you bring strong values of respect, responsiveness, and an outstanding work ethic with you.

You are empathetic, patient and service-oriented, with conflict management skills. You can build trust, influence decisions, and motivate a team.

You have an appreciation for diverse opinions and involve your team in decision-making and process-creation whenever possible.

You thrive in a collaborative environment, working with internal and external teams to grow business and satisfy customers.

• Technical Skills. You are experienced with Microsoft Office Suite and can come up to speed on new software programs, including our ERP and scheduling system.
• Additional must-have requirements. You have a valid G-class driver's license and a clean driving record. You have the flexibility to travel to other locations as part of your onboarding, including St.

Catharines, Mississauga, and Toronto. You have a clean criminal background check and are bondable. You can lift and carry up to 50 lbs.

What's in it for you :

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success.

You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have :

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

Total Rewards :

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer :

• Competitive salary with eligibility to the company's bonus plan
• Eligibility to a comprehensive benefits package through Sun Life
• Robust vacation and personal days allotment
• RRSP / DPSP match program
• Maternity / parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Goodlife Fitness corporate membership discount
• Corporate Fleet Vehicle usage

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences.

If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible.

We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process.

If you require any assistance during the application process, please do not hesitate to contact us : hr redacted