Product Support Technician

Job Description

Product Support Technician

Club Division

Markham, Ontario

The Company

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia. CSI was winner of the prestigious “Canada’s 50 Best Managed Companies” award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU). CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas’ vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

The Position

We are looking for a high-energy, service-driven Product Support Technician (T1) to join our Client Support team. You’ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.

This is a full-time, support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing product training, adapting to new systems, and providing exceptional support with speed and empathy.

What We’re Looking For

You bring a strong foundation in customer support and technical troubleshooting—ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring :

• Technical aptitude – Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.
• Relevant experience – Prior exposure to product support in software, hospitality, or club environments.
• A growth mindset – Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.
• Adaptability – Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.

Key Responsibilities

Skills & Qualifications

Core Competencies

Technical Proficiency

Education & Experience

What You’ll Bring

Work Schedule & Availability

Business Unit : 37.5 hours per week

Number of Openings Available : 0

Worker Type : Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P / TSX 60 Index.

#J-18808-Ljbffr