Customer Support Manager

Customer Support Manager - Calgary Are you looking for a new challenge with social, economic, and environmental impact? Do you want to boost your career and make a difference? Take part in the electrification of transportation by joining the team!

In this exciting role, you will provide technical guidance, commercial support, and assistance to internal and external customers to ensure satisfaction with vehicle performance, particularly electric and hybrid platforms. This role requires building strong relationships across all levels within customer organizations and acting as a key liaison between customers and Nova Bus technical teams.

Your Responsibilities

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data
• Oversee activities of Service Technicians, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles
• Investigate root causes and develop countermeasures for recurring issues
• Support fleet‑wide campaign activities for Nova Bus vehicles
• Visit customer and company garages regularly to work with local teams and ensure required technical resources are available for field repairs
• Find viable commercial and technical solutions to ensure client satisfaction
• Act as the primary liaison with Nova Bus internal teams to resolve customer issues quickly and efficiently
• Safeguard organizational and personal information confidentially
• Respect and enforce company policies, processes, and core values
• Foster teamwork and promote clear communication
• Develop both personal and professional skills continuously

What We Offer

What You Need

Apply Now!

For an overview of all the career opportunities we offer, visit www.novabus.com.

At Nova Bus, we welcome you as you are! We embrace diversity in all its forms and are committed to fostering an inclusive and respectful workplace environment for everyone.

We thank all applicants for their interest in joining Nova Bus. However, only those selected for an interview will be contacted.

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