Customer Service Administrator

If you are dedicated to continuing to learn and desire to be a part of something exciting, new, and progressive. Apply today!

At Wilson Blanchard, we care about our team. We maintain a positive and professional work environment, where every team member feels valued and a part of the WB family. As a part of the WB family, we offer a range of benefits, including fully paid Annual Licensing Fees, Paid Professional Development, Regular Team Events, RRSP Matching Program, Wellness Reimbursement Programs, and more!

We are looking for a full-time Customer Service Administrator to join our Hamilton office. If you believe in placing the needs of your condominium community first, strive to deliver win-win solutions for your residents and Boards, and are dedicated to continuing to learn and share your experiences, join us at WB!

About Wilson Blanchard:

Wilson Blanchard Management, An Associa® Company, is comprised of Condominium Managers, Condominium Administrators, and Accounting Administrators. Along with our dedicated support team, we are committed to delivering exceptional service to over 42,000 condo unit owners daily.

Responsibilities:

Perform all administrative duties including:

• Preparation and distribution of correspondence, including but not limited to, rule infractions letters, site inspections, manager’s reports, budgets, minutes, notices, AGM notices, forms and filing of documents.
• Greet incoming telephone callers, attempt to assist and if unable to resolve direct calls to the appropriate person/department.
• Utilize and keep updated the preferred method of tracking tasks and assigned work.
• Electronically file all documents in the appropriate corporation folders in the network. Name all documents in accordance with WB’s electronic document policy.
• Prepare and update after-hour emergency (data/building contact) information sheets for the building, i.e. Board member names, phone numbers, contractor names and phone numbers etc.
• Report concerns, complaints or inquiries received from residents to the Manager.
• Co-ordinate and book the use of any amenities including elevator, party room, guest suites, etc., as well as collect any fees/deposits for same.
• Assign locker keys, key fobs or access cards, and remote controls, etc., as well as administer the records for them and receiving a deposit if required.
• Assist in the preparation for the AGM’s, such as notices, day of preparations
• Communicate and enforce the Condominium Act, Declaration, By- Laws and Rules under the direction and guidance of Managers.
• Establish, organize and maintain computer records management/file systems.
• Provide back up for reception as requested/required. This consists of answering phones, and directing calls to the appropriate person, answering emails, processing mail and uploading invoices into our accounting system.
• Other duties as assigned.

Requirements

• High-school diploma, GED or other equivalent
• Able to effectively communicate both verbally and in writing.
• A well-defined sense of diplomacy, including conflict resolution, and people management skills
• Computer literacy, including effective working skills of MS Word, Excel and e-mail required
• Able to build and maintain lasting relationships with applicable departments, contractors and key business partners
• Ability to follow through and complete overlapping projects
• Excellent organizational, time management and prioritizing skills
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Ability to interpret and implement company policies and procedures
• Effective communication skills with individuals at all levels of the organization
• Other duties as required/assigned

Pay: CA$40,000.00 - $45,000.00 per year

Benefits

• Extended health care

We thank all applicants in advance; however, only those candidates chosen for an interview will be contacted. Associa is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.