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Onico Solutions
Technical Support AnalystOnico Solutions • Brampton
Technical Support Analyst

Technical Support Analyst

Onico Solutions • Brampton
30+ days ago
Job type
  • Temporary
Job description

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.

Responsibilities

  • Provide analysis incidents and/or a solution to it in order to restore service
  • Perform remote troubleshooting, installation and repairs using remote support tool
  • Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
  • Administer and maintain end user accounts, permission, and access rights.
  • Ensure network connectivity of all workstations
  • Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
  • Move, add and/or update end user technology-related devices which include updating Configuration Items
  • Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

  • 2+ years of experience in technology support roles
  • 2+ years of experience working in a Service Desk environment is preferred
  • 2+ years experience in Microsoft Active Directory and IP network administration
  • Strong experience with Microsoft 365
  • Good experience with VOIP or office phone systems
  • Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.
  • Experience with desktop and server operating systems, including Windows and Macs.
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong interpersonal skills

This is a hybrid 12 month contract role located in Brampton, ON.

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Technical Support Analyst • Brampton

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