Technical Support AnalystOnico Solutions • Brampton

Technical Support Analyst

Onico Solutions • Brampton

Il y a plus de 30 jours

Type de contrat

Temporaire

Description de poste

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.

Responsibilities

Provide analysis incidents and / or a solution to it in order to restore service
Perform remote troubleshooting, installation and repairs using remote support tool
Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
Administer and maintain end user accounts, permission, and access rights.
Ensure network connectivity of all workstations
Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
Move, add and / or update end user technology-related devices which include updating Configuration Items
Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

2+ years of experience in technology support roles

2+ years of experience working in a Service Desk environment is preferred

2+ years experience in Microsoft Active Directory and IP network administration

Strong experience with Microsoft 365

Good experience with VOIP or office phone systems

Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.

Experience with desktop and server operating systems, including Windows and Macs.

Keen attention to detail

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Strong interpersonal skills

This is a hybrid 12 month contract role located in Brampton, ON.

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Technical Support Analyst • Brampton

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