Facilities Coordinator

Description

Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!Position Summary:We are excited that you stopped and are reading our job description and hope you will apply. At Ainsworth, our customers are our top priority. As the Facilities Coordinator you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients’ requests.We are looking for candidates who enjoy a challenging workday and who love helping customers. Are you someone who cares about people?Do you like to problem solve and come up with effective solutions for clients?How about building new skills and taking on a challenge?If so, we would love to hear from you.Responsibilities:

• Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
• Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information.
• Develop and maintain an understanding and working knowledge of our CMMS computerized maintenance management systems
• Create and complete work order requests on all incoming calls and email requests.
• Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.
• Support field technicians and staff
• Coordinate sub-contractors

Qualifications:

• 1-3 years of previous experience in a customer service/support role
• College/university graduate or equivalent work experience
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Experience working in HVAC/Building Automation industry or a related field is an asset.
• Must complete criminal record check
• Language - English

Why work at Ainsworth (a GDI company)?Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following: Comprehensive health, dental and medical benefits, including wellness supports and generous vacation Service milestones and peer recognition plus Employee Discounts and Incentives Hybrid working models, where applicable An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company