Customer Account Specialist II, Customer Assistance

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Overview

Work Location : Markham, Ontario, Canada

Hours : 37.5 hours per week. Daily schedule 8 am–9 pm Monday‑Friday, with rotating Saturdays. Hybrid work : 95 % remote after training; occasional onsite meetings.

Line Of Business : Personal & Commercial Banking

Pay : $47,200 – $66,600 CAD per year. Compensation can vary based on skills, experience, location, and business needs. Discuss details with recruiter.

Job Details

Start Date : February 17th, 2026.

Mandatory Training : 8 am–4 pm, Monday to Friday for 6 weeks, onsite at 3500 Steeles Ave. East, Markham, Ontario.

After training : Hybrid – once a month onsite.

Responsibilities

• Support customers via inbound and outbound calls, delivering outstanding customer service.
• Resolve inquiries at first contact using empathy and TD product knowledge.
• Meet performance objectives : customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Participate in ongoing training and coaching to develop skills.

Qualifications

Benefits & Development

TD offers a comprehensive benefits package including base salary, variable compensation, health & wellbeing benefits, retirement savings, paid time off, banking discounts, career development, and recognition programs.

Colleague development : regular performance conversations, career development plans, mentorship programs, and opportunities across the bank.

Candidate Considerations

Accommodation provided upon request to remove barriers during the interview process.

Application Process

Hiring manager will contact candidates for interview scheduling. Outcomes communicated via email or phone.

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