Order Desk Associate, Plumbing
POSITION : Order Desk Associate, Plumbing
LOCATION : Guelph, ON (fully onsite Monday to Friday 8am-4pm)
MacDonald Search Group is a national permanent placement recruiting firm and we recruit on behalf of hiring companies.
Our client is one of Canada's leading national distributors of plumbing products for the residential, commercial and industrial markets and their Guelph branch is in need of a new teammate for the order desk.
In this role, you will deal with new and existing customers both over the phone and in-person to take and process product orders.
Must have existing plumbing, HVAC or electrical knowledge to be considered for this position!
RESPONSIBILITIES :
- Process sales orders and turn quotations into orders through customer interactions
- Interact and assist customers who come to the branch to pick up orders
- Investigate and resolve customer issues such as pricing deductions, product returns and warranties
- Be a constant and dependable point of communication for customers
- Stay up to date with customer projects and anticipate product needs
- Expedite customer material with vendors when required
- Follow up with customers on quotes and outstanding orders
- Support the Outside Sales, Counter and Warehouse teams with customer orders and issues
QUALIFICATIONS :
- Post secondary education is preferred but not mandatory
- 1-3 years of experience in customer service or inside sales
- MUST HAVE previous experience with or knowledge of industrial products such as plumbing, electrical or HVAC
- Outstanding customer service and telephone skills
- Possess a high level of attention to detail and strong organizational abilities
- Must be able to multitask and balance many different deadlines
- Strong written and verbal communication skills
- Computer savviness COMPENSATION :
- Base salary
- Base salary
- Profit sharing / annual bonus
- Benefits
- Pension Plan
If this sounds like the right opportunity for you, please apply online.
MacDonald Search Group is committed to diversity in hiring and more information on our EDI policy can be found on our website.
Thank you for your interest in the role but only qualified candidates will be contacted.
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