Client Service Assistant - Surety Bonding

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Assistant to join our Surety Bonding team in our Vancouver or Langley Office!

Working in a collaborative team dynamic, you will assist the surety bonding team with servicing a portfolio of construction and commercial surety clients, while also handling key administrative and operational tasks to ensure the smooth functioning of the department.

If you are looking for a dynamic work environment, keep reading!

Your day as a Client Service Assistant

• Respond to incoming requests from Client Executives and clients, ensuring prompt and accurate handling of bond inquiries, renewals, and documentation needs.
• Deliver professional written and verbal communication to clients and surety underwriters, maintaining a high standard of service and relationship management.
• Prepare, review, and issue bond documentation with accuracy and efficiency, ensuring timely delivery.
• Maintain and update internal administrative systems, ensuring data integrity and seamless workflow for the surety team.
• Support Client Executives by managing the abeyance system, tracking follow-ups, deadlines, and outstanding documentation.
• Process invoices and related accounting items accurately while adhering to internal controls and timelines.
• Maintain organized client files in EPIC, including creating new files, updating existing records, and archiving/purging inactive accounts in compliance with internal procedures.

Our Ideal Candidate

• Experience in surety, bonding, or commercial insurance administration is ideal.

• Holds a Level 1 insurance license, or the ability to obtain upon employment.

• Approaches tasks with a high level of attention to detail.

• Comfortable working in Microsoft Word and Excel.

• Possesses strong written and verbal communication skills.

• Demonstrates the ability to work independently and as part of a team.

• Has strong organizational and time management skills.

• Has knowledge of EPIC or other broker management systems an asset.

The expected salary for this role ranges from $55,000 to $80,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

About BFL CANADA

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Office Information

Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.

Our Langley office is located in Walnut Grove, just off Highway 1 and minutes from the Golden Ears Bridge. Employees enjoy the convenience of free on-site parking and a fully equipped gym in the building, perfect for a workout before or after work. The surrounding area offers a variety of nearby amenities, adding to the ease and enjoyment of the workday.

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