As an Inside Sales Manager at IBM, you’ll lead one of the most important growth engines in the company — our inside sales organization. You’ll coach and inspire a high‑performing team of Sellers and Development Reps who manage inbound demand, velocity‑based outbound prospecting, client calls, virtual demos, and opportunity development across Canada.
This is a leadership role for someone who knows how to run a modern, metrics‑driven inside sales floor and build a culture of performance, collaboration, and client value. You’ll operate as the “conductor” of a connected sales squad, uniting sellers, technical specialists, marketing, ecosystem partners, and the broader IBM sales organization toward shared revenue goals.
Your role and responsibilities
Digital Selling Tools & Tech Proficiency
Strong working knowledge of modern digital selling tools, including
Orum (parallel dialing),
SalesLoft (cadences + automation),
ZoomInfo (data enrichment + targeting),
LinkedIn Sales Navigator (prospecting + social selling),
and Salesforce (pipeline management + forecasting).
- Ability to analyze tool usage, optimize cadences, and coach AEs on improving performance with these platforms.
Outbound Sales & Pipeline Generation
Drive high‑volume outbound activity (team minimum : 150+ calls / week).Expertise in outbound strategy – sequencing, target selection, messaging, objection handling, and pattern recognition.Help reps refine talk tracks, sharpen value propositions, and personalize outreach for different personas (Developer, Architect, CIO, CTO, VP‑level).Digital Prospecting & Social Selling
Strong understanding of multichannel outreach (phone, email, LinkedIn, social touchpoints) to create demand and engagement.Coach AEs on crafting compelling emails, social posts, and outreach sequences that convert.Teach reps when to escalate to a technical expert and how to bring value to different buyer personas.Sales Process & Execution Excellence
Deep understanding of end‑to‑end sales motions, including Interest Development & Discovery Progression, Qualification (IBM’s Client Value Method), Storytelling & Client Intimacy, Hand‑offs to technical or partner teams, and Closing coordination.Coach reps through pipeline creation, qualification depth, forecasting, and opportunity hygiene.Partner Ecosystem Collaboration
Experience working with channel or ecosystem partners to scale outreach, co‑sell, or expand accounts.Guide reps on leveraging partners for introductions, validation, demos, and technical resources.Communication & Stakeholder Alignment
Clear, confident communicator capable of influencing across marketing, technical teams, product teams, and partner orgs.Translate field insights into actionable feedback for marketing and offer teams.Data, Metrics & Performance Management
Manage and drive performance using dashboards, analytics, and activity data.Identify performance gaps quickly and coach reps toward consistent weekly execution.Strong understanding of funnel metrics (activity → conversations → meetings → SQLs → wins).Mindset & Attributes
High‑energy leadership style; thrives in a fast‑paced, always‑learning sales environment.Passion for developing talent and seeing early‑career sellers succeed.Bias for action : comfortable experimenting, iterating, and modernizing sales motions.Strong sense of accountability for team results, pipeline health, and quota attainment.Required education
Bachelor’s Degree
Preferred education
Master’s Degree
Required technical and professional expertise
3–5+ years of B2B sales experience in a digital, inside sales, or outbound‑driven environment.2+ years of sales leadership or team lead experience, ideally managing early‑career or new‑to‑sales reps.Proven track record of meeting or exceeding pipeline and revenue targets.Hands‑on experience with modern sales engagement platforms such as Orum, ZoomInfo, LinkedIn Sales Navigator, and Salesforce.Ability to analyze tool usage data and coach sellers on improving effectiveness.Strong understanding of outbound motions, including sequencing, messaging, and persona‑based outreach.Experience applying qualification frameworks such as MEDDIC / MEDDICC, BANT, or similar.Digital Sales Tools Proficiency
Hands‑on experience with modern sales engagement platforms such as SalesLoft, Orum, ZoomInfo, and Salesforce.Outbound Prospecting & Pipeline Development Skills
Strong understanding of outbound motions, including sequencing, messaging, and persona‑based outreach.Demonstrated ability to coach or execute effective cold calling, email prospecting, and social engagement.Experience happening of qualification frameworks like MED CD and guCommunication & Coaching i
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