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Customer Service / Tech Support Rep – Tech Products (Remote)
Customer Service / Tech Support Rep – Tech Products (Remote)Concentrix • City of Langley, Metro Vancouver Regional District, CA
Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix • City of Langley, Metro Vancouver Regional District, CA
3 days ago
Job type
  • Full-time
  • Remote
Job description

Employer Industry : Technology Support Services

Why consider this job opportunity :

  • Salary of $19.50 / hr, with performance‑based incentives
  • Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
  • Work‑from‑home convenience, allowing for a flexible work environment
  • Access to comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
  • DailyPay enrollment option to access pay early
  • Supportive and inclusive company culture with networking opportunities and mentorship programs

What to Expect (Job Responsibilities) :

  • Provide friendly and knowledgeable customer service, answering questions about products and services
  • Assist customers with technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases to ensure accurate record‑keeping
  • Utilize a call flow guide to deliver effective inbound customer support
  • Maintain broad knowledge of client products, including smartphones, tablets, and computers
  • What is Required (Qualifications) :

  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Strong focus on building customer relationships and effective communication
  • Ability to work in a quiet, distraction‑free environment at home
  • Proficiency in fast‑paced multi‑tasking with strong problem‑solving skills
  • How to Stand Out (Preferred Qualifications) :

  • Familiarity with iOS and / or MacOS or comparable technology
  • Eagerness to learn new technologies and adapt to changing environments
  • Strong computer navigation skills and PC knowledge
  • #TechSupport #WorkFromHome #CustomerService #CareerGrowth #InclusiveCulture

    We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

    #J-18808-Ljbffr

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    Customer Service Tech Support Rep Tech Products Remote • City of Langley, Metro Vancouver Regional District, CA

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