Employer Industry : Technology Support Services
Why consider this job opportunity :
- Salary of $19.50 / hr, with performance‑based incentives
- Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
- Work‑from‑home convenience, allowing for a flexible work environment
- Access to comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
- DailyPay enrollment option to access pay early
- Supportive and inclusive company culture with networking opportunities and mentorship programs
What to Expect (Job Responsibilities) :
Provide friendly and knowledgeable customer service, answering questions about products and servicesAssist customers with technical issues related to hardware, software, and client productsTrack, document, and retrieve information in databases to ensure accurate record‑keepingUtilize a call flow guide to deliver effective inbound customer supportMaintain broad knowledge of client products, including smartphones, tablets, and computersWhat is Required (Qualifications) :
Minimum of 1 year of customer service experienceHigh school diploma or GEDStrong focus on building customer relationships and effective communicationAbility to work in a quiet, distraction‑free environment at homeProficiency in fast‑paced multi‑tasking with strong problem‑solving skillsHow to Stand Out (Preferred Qualifications) :
Familiarity with iOS and / or MacOS or comparable technologyEagerness to learn new technologies and adapt to changing environmentsStrong computer navigation skills and PC knowledge#TechSupport #WorkFromHome #CustomerService #CareerGrowth #InclusiveCulture
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