Desktop Support level 2
PeopleToGoBurlington / Hamilton, Ontario, Canada30+ days ago
Salary
CAD22–CAD25 hourlyJob descriptionPerform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond / update / close calls from National Dispatch / Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirements Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities Have at 1 – 2 years of deskside support experience Have strong internetworking and troubleshooting skills Have A+ certification May have other vendor certifications from Cisco, Microsoft and / or from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Must have a minimum of a Diploma from a recognized IT program
Responsibilities :
- Perform intermediate IMAC (installs, moves, add, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation / support / upgrades
- Perform deskside support services installing and troubleshooting of hardware, software and network related issues
- Provide 1
level Help Desk support
Knowledge, Skills, and / or Abilities Required :
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.