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Desktop Support level 2
Desktop Support level 2PeopleToGo • Burlington / Hamilton, Ontario, Canada
Desktop Support level 2

Desktop Support level 2

PeopleToGo • Burlington / Hamilton, Ontario, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

Responsibilities :

  • Perform intermediate IMAC (installs, moves, add, changes) activities : hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation / support / upgrades
  • Perform deskside support services installing and troubleshooting of hardware, software and network related issues
  • Provide 1

st

level Help Desk support

  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond / update / close calls from National Dispatch / Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

    • Knowledge, Skills, and / or Abilities Required :

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of deskside support experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and / or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program

    • Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.

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    Desktop Support level 2 • Burlington / Hamilton, Ontario, Canada

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