ServiceNow Application Developer

Req ID : 25507

Vacancy Type : Permanent - Hybrid

Number of Positions : 1

Closing Date : 12 / 04 / 2024

Job Summary

The City of Mississauga is expanding its ServiceNow footprint and requires a ServiceNow Developer who can provide leadership in digital workflow design and implementation.

As part of a digital workflow team, the ServiceNow Developer will work on a variety of ServiceNow implementation projects.

A significant portion of the job includes providing technical support and completing developments / enhancements to the ServiceNow platform based on industry best practices.

A high level of motivation, professionalism, and the ability to work with various IT groups and client-facing teams are essential.

Duties and Responsibilities

• Under the direction of the Manager, Digital Workflows, the successful candidate will :
• Implement new ServiceNow modules and applications
• Complete configurations, customizations and enhancements to ServiceNow platform and applications (tables, lists, forms, flows, catalogs, menus, business rules, UI components, script includes, APIs, transform maps, etc.)
• Analyze and translate business needs into technical requirements to design and develop custom applications on the ServiceNow platform
• Prepare various types of documentation including functional designs, technical specifications, stories, test scripts, operational documentation, knowledge articles, etc.
• Perform quality assurance (QA) testing and facilitate user acceptance testing (UAT)
• Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using API’s and data load tools.
• Plan, test and implement annual ServiceNow platform version upgrades and related patches
• Maintain implemented modules including access and permissions to maintain the ServiceNow licensing compliance
• Conduct troubleshooting to identify cause of technical issues, respond to and resolve incidents and requests submitted
• Build, maintain and enhance reports, dashboards, and other data exports in ServiceNow and MS Power BI to improve operational visibility and enhance a decision-making process
• Perform other duties as assigned

Skills and Qualifications

• Post-secondary education in Computer Science or related discipline with a minimum 5 years of recent and relevant application development, implementation, and support experience
• Minimum of 3 years’ experience in implementing, configuring, enhancing and maintaining the ServiceNow platform and modules such as ITSM, ITAM.

Experience in designing and maintaining ServiceNow Service Portals.

• Minimum 3 years of experience in creating, maintaining, and enhancing integrations between ServiceNow and other systems by using ServiceNow REST API, SOAP, Integration Hub, workflows etc.
• Demonstrated experience working with JavaScript, JSON, XML and associated frameworks (JQuery, Angular JS). Familiarity with UI, SQL, HTML and CSS
• Demonstrated experience with integrating ServiceNow with other platforms, such as SCCM and Intune
• Certified ServiceNow System Administrator and / or Certified ServiceNow Application Developer
• Proven experience in ServiceNow workflows with ability to design, build and deploy Service Request workflows and Service Catalog items
• Experience with creating reports and dashboards including scheduled reports within the ServiceNow platform
• Experience with creating and maintaining documentation, which includes user guides, Standard Operating Procedure (SOP) documentation and work instructions
• Strong communication (written and oral) and presentation skills
• Strong commitment to high quality service, strong initiative, and the ability to work both independently and as a member of a team

The following areas and experiences are considered as strong preferences or assets :

• Familiar with ServiceNow WSD, SPM, ITAM, APM and ServiceNow Assist
• Advanced knowledge and experience working in the Agile development methodology
• ServiceNow Certified Implementation Specialist
• ITIL foundation certificate
• Customer Relationship Management solutions

Hourly Rate / Salary : $ 86,858.00 - $ 115,812.00

Hours of Work : 35

Work Location : Civic Centre

Department / Division / Section : CPS / Corporate Services Dept , CPS / IT Division , Data Flow Insights

Non-Union / Union : Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve.

Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and / or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.