Customer Service Manager

Join to apply for the Customer Service Manager role at Walmart Canada

2 days ago Be among the first 25 applicants

Base Pay Range

CA$15.00 / hr - CA$15.00 / hr

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front‑end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What You’ll Do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, and theft.
• Handles customer and Associate concerns and provides guidance as required.
• Monitors all Front End associates to ensure proper coverage, coordinates breaks, and provides assistance to outlying registers.
• Provides training to Associates on systems and company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return, and exchange transactions and assists with correction of errors where required, providing approvals and verifying processes to meet company guidelines.
• Ensures all EAS systems are functioning to standard, i.e., cashiers deactivating, greeters handling issues appropriately, and completing “Failure to Deactivate” logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front‑end cash levels and completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

The minimum rate of pay for this position starts from $18.55. Rate of pay will be determined based on relevant experience.

Le taux horaire minimum pour ce poste débute à 18.55 $. Le taux horaire sera déterminé en fonction de l’expérience pertinente.

Minimum Qualifications

Preferred Qualifications

Location

801 St David St N, Fergus, ON N1M 2L1, Canada

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Retail, Manufacturing, and Retail Groceries

#J-18808-Ljbffr