Requisition ID : 853101
Store # : 000906 LensCrafters
Position : Full-Time
Total Rewards :
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
MAJOR DUTIES & RESPONSIBILITIES
- Delivers quality & improvement to exceed all key performance indicators (KPIs) :
o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
Strong understanding of retail business translating to positive sales, business results & understanding the market & competitorsSupports store business plans to maximize sales & profitPartner with store manager to lead & develop teamDelivers clear, constructive, timely feedback & partners with Store Manager on developmentExecutes visual directives & maintains store appearanceMaintains positive working relationship with doctorsPromotes team compliance to all policiesPerforms administrative dutiesWorks a flexible schedule, including nights & weekendsBASIC QUALIFICATIONS
High School graduate or equivalent1+ year(s) management / supervisory experience with direct reportsKnowledge of retail operations, processes & policiesStrong basic math skillsFamiliarity with cash register, computers & calculatorsMust have a strong command of the English language for all written correspondence & oral communicationStrong communicator & listenerDemonstrated high-level of selling skillsProven ability to problem solvePREFERRED QUALIFICATIONS
College degree or equivalentPrevious experience in leadership position within retail & customer service industryKnowledge of basic opticsKnowledge of current store merchandiseState licensure (if applicable) & / or ABO Certification in non-licensed statesBrand Final Inspector CertificationBrand Quality, Fitting & Adjusting Program