Senior Housing Service Representative

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program- With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

• Employer of Choice- Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

• Benefits and Wellness- Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.

• Inclusive and Diverse Workforce- Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

WHAT YOULL BE DOING

• Provides guidance and direction to Housing Service Representatives in the performance of their duties.
• Assists the Program Manager with statistical analysis/data for the Special Priority program online offer process and report writing.
• Ensures the work unit in conjunction with the Program Manager is in compliance with applicable legislation and regulations operational policies and procedures and customer service standards.
• Ensures the integrity of the centralized wait list placement process including regular file reviews for theSpecial Priority client group and monitoring of the Centralized Waiting List (CWL) to assess initial and on-going eligibility of applicants based on family type bedroom size income area and buildings selected previous offers of housing etc.
• Determines eligibility for Additional Bedroom Requests Requests for Wheelchair Accessible Units etc. for the Special Priority client group.
• Conducts reviews and/or actions accordingly information regarding former tenancy reports and arrears repayment agreements.
• Maintains for all housing providers and unit types a sufficient number of applicants who have been assessed for move-in ready to receive applicable offers of housing.
• Prepares for and follows up on offers and refusals of subsidized housing according to policies and procedures and current legislation.
• Engages in ongoing contact from applicants documentation of all applicant interactions verifies the validity of all documentation updates relevant data changes such as income and family composition.
• Supports housing providers in using the electronic centralized waiting list system by keeping information current and providing information on the operation of the system.
• Responds to applicant enquiries regarding status on the waiting list eligibility and household changes housing options and facilitates informed decision making by applicants regarding options available.
• Receives and responds to escalated customer/client calls; responds to housing provider questions and concerns and provides feedback to the Program Manager; updates the Program Manager on any issues that could not be resolved that may be politically sensitive or that may resurface.
• Ensures that services provided meet Regional customer service standards.
• Participates in team meetings and divisional and departmental task groups and committees as required

WHAT WERE LOOKING FOR

• Successful completion of a Community College Diploma in Social Services Business Administration or related field or approved equivalent combination of education and experience.
• Minimum five (5) years current demonstrated experience delivering service to clients in a social services environment and in the social housing field including experience working with vulnerable clients such as victims of violence or persons with disabilities.
• One year demonstrated team lead and/or supervisory experience