Inbound Sales Specialist (2 Positions)

ABOUT HELCIM

Helcim was founded with a mission at heart : to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

As a member of the Sales team you will play a key role in helping people love Helcim. You will help source new merchants; helping them find value in what we do. You will look for continuous opportunities to build your understanding of our product and our customers (talk to them!). You’ll pair that knowledge with The Way of the Helcim to engage with our customers in a human sales process that starts with ‘hello’ and seeks to deliver a solid understanding of our service and how they can use it to their full advantage. Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Sales team, its connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.

DAY-TO-DAY RESPONSIBILITIES

• Identify and interact with new merchants through an array of channels (web, phone, chat, in-person) to help them understand what we do, how we can help, and recruit them to and / or enhance adoption of our service.
• Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve – and show them how we can help solve those problems.
• Get results – drive growth in both new sign ups and look for way to improve our sales outreach.
• Be an ambassador – connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.
• Set up sales calls / meetings to demo and explain our service and platform to prospective merchants.
• Guide merchants through our sign up process and help resolve queries about our Fees, Terms of Service, Acceptable Use Policy, etc.
• Conduct cost comparisons for new prospects.
• Work with Success, Support, Marketing, Partnerships, Product and Dev teams to continually evolve sales and signup processes to drive strong results in inbound and outbound new merchant sign ups and product adoption.

A SUCCESSFUL CANDIDATE

HELCIM CULTURE IS

Being builders : We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path : We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long‑term, and makes us resilient, so that we not only survive but thrive.

Creating trust : We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many : We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people :

The Way of the Helcim

At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits

Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (HSA)

An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave

To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options

Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time

All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location

Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training

Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type : Full-time

Hiring manager : Patrick McLellan

Location : Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.

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