Senior Technical Specialist (CMDB Librarian) - Hybrid

Is this role right for you?

• You are exceptional in managing Discovery & Configuration Management Database (CMDB) in ServiceNow®.
• You are interested in maintaining information about IT hardware & software assets, in order to report on the value and ownership of financial assets throughout their lifecycle, and to determine key attributes and relationships between assets.
• You are eager to assist in conducting configuration audits and coordinate with Technical Service Owners to correct issues and identify opportunities for process improvement.
• You are adept in working with Technical Service Owners and Subject Matter Experts to build relationships between assets and ensure the accuracy of the Configuration Items (CIs) within the CMDB.
• You thrive on assisting the Configuration Management team to prepare the Configuration management plan.
• You embrace the opportunity to collaborate with IT Owners and Change Management in the assessment of what CIs are impacted by a Change to a service.

Do you have the skills that will enable you to succeed in this role?

• You have good communication (verbal / written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have at least 3+ years of hands-on technical experience with ServiceNow® Discovery, including service mappings.
• You have at least 3+ years of hands-on working experience in data reporting with ServiceNow® CMDB, Asset Management & Service Catalogue.
• You also have at least 3+ years of hands-on working experience in data reporting with ServiceNow® Incident / Problem / Change Management modules.
• You have at least 2+ years of working experience in performing audits of hardware, configuration items, as needed to maintain accuracy within the CMDB.
• You possess strong analytical skills to review Discovery patterns and payloads; manage subnets, monitor discovery schedules, maintain discovery schedules and dates.
• You can also demonstrate working experience in monitoring and managing expectations to CMDB policies.
• You can demonstrate expert level in the use of MS Excel to create / maintain macros, pivot tables, VLOOKUP & formulas.
• You possess strong problem solving, analytical and excellent attention to detail skills.
• You have a strong understanding of networking and infrastructure, which includes servers, networking, databases, and cloud services.
• You have familiarity with Discovery related technologies, such as Windows Management Instrumentation (WMI), Secure Shell protocol (SSH), Simple Network Management Protocol (SNMP), and REST / RESTful APIs.
• An asset to have hands on technical working experience with SQL, Python, Power BI.
• Post secondary education in Computer Science, Engineering or in a related field.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation;

health / medical / wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is :
• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot / cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2 / 3.

When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.

Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

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