Customer Success Representative

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Company

Cornerstone provides comprehensive billing services and powerful account management software for security alarm dealers nationwide. Our tailored solutions streamline operations and enhance efficiency for life safety companies. We are a small but close-knit team focused on collaboration and constant improvement.

Job Description

Customers rely on you to provide reactive support, proactive success initiatives, and cross‑functional collaboration to ensure satisfaction and retention.

Key Responsibilities

Reactive Support & Troubleshooting :

• Act as a primary point of contact for customer inquiries, providing timely, effective support across a range of product functionalities (e.g., billing, integrations, mobile app, alarm payments, inventory management, etc.).
• Troubleshoot and resolve technical issues while ensuring clear, empathetic communication and accurate documentation.
• Own customer conversations end‑to‑end, escalating when appropriate but maintaining responsibility for follow‑through and resolution.

Proactive Success & Enablement :

Cross‑Functional Collaboration & Customer Advocacy :

Required Qualifications

Preferred Qualifications

Core Competencies

What We Offer

Business Unit

Cornerstone Billing Solutions

Job Details

Scheduled Weekly Hours : 37.5

Number of Openings Available : 1

Worker Type : Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P / TSX 60 Index.

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