hotel receptionist
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Work setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and technology knowledge
- Word processing software
- Central reservation system (CRS)
- Internet
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Reliability
- Team player
- Work Term : Permanent
- Work Language : English or French
- Hours : 35 hours per week
hotel receptionist
Provide information on hotel facilities and services. ...
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