Branch Manager

Position Description

Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada?

FNBC is at an exciting time in its’ history, we’re growing, and as a result, we’re increasing our workforce with bright, energetic, purposeful individuals of all walks of life.

As the Branch Manager , you will be working in collaboration with the retail banking leadership team, and hiring, developing, and coaching branch employees.

You are highly adaptable, professional, efficient and enjoy working with others.

Here's What You’ll Be Doing

Hire employees and build employee capability to identify, understand and fulfill customer needs

Lead, coach, and model quality service delivery at every customer interaction

Lead and contribute to the ongoing improvement of the customer experience

Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary

Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service

Manage branch profitability through effective control of non-interest expenses, revenue, and loan products

Achieve branch business objectives for sales and service, revenue, volume growth and profitability

Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures

Ensure consistent coaching of employees to deliver on the business sales and service strategy

Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products / services

Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours;

rewarding and recognizing sales and service excellence

Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns

Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations

Follow and ensure employees understand and apply bank / branch operating policies and procedures

Ensure necessary due diligence is taken to support the accuracy of all customer transactions

Ensure timely completion of required reporting

Qualifications Required

About You

Five (5) years of experience working in a financial institution is preferred, or experience in retail management

Proven experience as a retail banker or similar role; sales or customer service experience is preferred

Knowledge of retail banking rules and procedures

Strong leadership skills

Working knowledge of banking software and MS Office 365

Patience and problem-solving ability

Customer-oriented attitude

Excellent communication skills

Knowledge of Indigenous relationship building

Acceptable criminal record and credit checks

Job Location

This permanent full-time opportunity is based out of our Yellowknife, Northwest Territories branch.