Contact Centre Representative

Job Description

Job Description

CARSTAR is seeking a part-time Contact Centre Representatives to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario.  This position involves inbound and outbound calls for Canada and the US. The Contact Centre hours of operation are 8am to 9pm Monday to Friday. Weekend hours 8am-4pm. We are looking for candidates who can commit to 30 hours / week. This is a great opportunity for someone seeking the flexibility of a part-time position in an office environment setting. Afternoon / evening and weekend availability is preferred, but not required. The starting wage is $14 / hour. Responsibilities

• Function as an expediter of all incoming and outgoing calls
• Manage and coordinate appointments for CARSTAR
• Conduct customer experience follow-up calls for CARSTAR
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible / adaptable to constant change Qualifications and Competencies :
• Bilingualism (English / French) and / or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Experience in a Contact Centre environment or related field is preferred
• Shows predominate skills in computer literacy
• Ability to apply good judgment in quick decision making
• Exceptional organization and time management skills
• Works well under pressure
• Flexible / adaptable to constant change
• Strong tact and diplomacy; ability to interact with all levels of personnel
• Experience in the automotive industry and asset (but not required)