Duty Officer (Aviation Operations Admin)

Duty Officer (NOC 72601)

Latitude Air Ambulance takes pride in offering best in class service in the areas of International & Interprovincial Medical Evacuations / Repatriations, COVID 19 Transfers, Critical and Noncritical Repatriations, Neonatal and Pediatric Transfers, Bariatric up to 700lbs, Dual Patient, Case Management and Bed Finding Services, Organ Transfers. Team Latitude endeavours in all areas to provide the highest level of Safety Standards and Risk Assessment within Medical, Flight, and Maintenance Operations. We are proud of our unblemished record with our governing body, Transport Canada. Latitude is also accredited through the European Aero-Medical Institute (EURAMI). Latitude's team of medical professionals includes fully licensed physicians, paramedics, registered nurses, and respiratory therapists. Each medical team is chosen to match the specific needs of each individual patient.

Duty Officer : Your journey begins here!

The Duty Officer is responsible for ensuring all trip details are arranged and in place in time for each flight. In addition to this, they are to have a strong knowledge of the logistics involved in the setup and organization of trips. Some examples of these are aircraft ranges in more than one type of aircraft, aircraft limitations and requirements, time zone changes, crew duty and rest limitations, airport slot procedures, overflight and landing permit procedures, airport curfews, general declarations and other customs documentation, US customs procedures, airports of entry, etc. The duty officer will also be in close contact with other departments to ensure good communication throughout the company. Applicants interested in a long‑term opportunity will receive priority over others.

Key Responsibilities :

Retain and provide accurate and timely information to all contacts while on duty. Record important information as necessary :

• Record / log information as it is received throughout each shift and save it if necessary.
• Coordinate with other departments to provide accurate and timely information throughout the day when requested or if needed.
• Monitor and direct the 09 : 00 / 15 : 30 meeting each day.
• Record important or new information received on shift in the OCC drive or related program.
• Keep other departments and / or department managers updated as trips proceed or when an update is
• Send and receive trip updates to the company and clients as a trip is in motion.

Maintain a strong understanding of the logistics involved in the setup and organization of trips :

Communicate inwardly throughout the company as well as with outside contacts such as clients, customs, handlers, etc. :

Provide information and assistance to flight crews, medical staff, and each department as necessary :

Assist in performing other related duties as required including occasional coverage of Sales activities.

Other duties as assigned from time to time.

What’s in it for you?

Qualifications – Hard Skills :

Completion of General Aviation Management, Aviation Operations or Business Management diploma or degree from post‑secondary institution as well as 1‑2 years’ experience in a dispatch role or in related work environments.

Qualifications – Soft Skills :

Other Essential Requirements :

Don’t meet all the qualifications perfectly but have a passion for what we do and your career field?

Perfect! We “Hire for Attitude and Train for Skill”. If you are interested in joining a fast‑growing company and are looking to grow as an individual and as a collaborator, please send us your resume and cover letter outlining why you would be a great fit!

We are a people first organization and do not use AI in the recruitment process.

If you were referred to this position from a past or existing employee, please be sure to indicate on the application form who encouraged you to apply.

We thank all applicants for applying but only those successful will be contacted for follow up.

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Latitude Air Ambulance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind‑based race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. or any other protected characteristic as outlined by the Canada Human Rights Act.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Latitude Air Ambulance makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Latitude Air Ambulance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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