Assistant Director of Rooms

Assistant Director Rooms

Providing engaging sincere personalized service is one of the ways our Colleagues and Leaders are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as the Assistant Director of Rooms where you will oversee our Front Office Fairmont Gold Guest Services Ski Valet Concierge and Luxy Arrival Experience teams.

Salary Range :

$88000 - $95000 per annum dependent on experience and education

Job Duties Include :

• Elevate the overall arrival experience by developing the role of the Luxury Arrival Experience Coordinator
• Lead by example spending time in the operation coaching colleagues on luxury service standards and welcoming guests. Enact and lead hotel teams in recognizing loyalty guests return guests VIPs & Owners
• Become the ALL-Loyalty champion conducting quarterly loyalty training for all Rooms departments
• Develop implement and execute the Luxury Suite Experience Program
• Handling of guest comments and complaints ensuring guests needs are exceeded
• Responsible for recruitment development and performance management of all reports
• Organizes co-ordinates and supervises training conducting regular training sessions and communications meetings
• Responsible for all details of employee administration payroll forecasts and payroll administration on a daily weekly and monthly basis. Maximize room revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Balance operational administrative and Colleague needs
• Other duties as assigned

Qualifications :

Job Perks & Benefits :

Additional Information :

Visa Requirements : To progress with your application you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY :  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

No

Employment Type : Full-time

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Experience : years

Vacancy : 1