Service Coordinator

Job Description

Job Description

Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.

Job Description :

Are you ambitious, organized, and a strong communicator? Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all non-technical and 1st level technical Support Desk tasks. Responsible for the coordination, support, management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include

communicating with clients and vendors.

Essential Duties and Responsibilities :

• Handle incoming calls / emails / tickets to support our clients
• Communicate directly with clients to provide status updates or necessary follow-up
• Communicate and work directly with vendors to ensure client issues are resolved
• Monitor incoming incidents reported at the Service Desk and route appropriately to

respective teams

mentality toward customer needs, showing respect and consideration to all team

members and contributing improvements where possible to IT Service Desk operations

and processes

opportunities, assess tools, etc. to improve Support operations

Requirements :

Compensation :

Our client offers excellent compensation and benefits, including competitive salaries

commensurate with experience, family benefits plan, internal rewards, profit sharing,

and a generous vacation plan.