Personal Banker Trainee

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Overview

TD Canada Trust is the frontline of TD Bank. We build lasting relationships with customers by performing a broad range of customer service transactions, providing information and advice, and promoting products and services to create a positive customer experience.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge.

Qualifications

Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, you may be assigned to a position compatible with your training, which may involve a transfer and geographic relocation to another TD location within the region.

Development and Training

Regular development conversations, training programs, and a competitive benefits plan support your success. TD provides training and onboarding sessions to ensure you have everything you need to succeed in the new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We communicate outcomes to all applicants by email or phone call.

Accommodation

Accesibility is important to us. Let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet

Key Information

Work Location : Edmonton, Alberta, Canada

Hours : 37.5

Line Of Business : Personal & Commercial Banking

Pay : $52,700 – $74,400 CAD

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