eCommerce Manager

It starts with the planet and the people that tend and raise the food we eat. It ends on your table, delicious, healthy, cost-effective, and high quality. Our client, a food-tech company, founded on a mission to nourish people at a lower cost, a better value, and a greater selection, has a vision to bring the best to your kitchens. As they scale, they are looking for new team members who share their passion for food and quality.

The opportunity

With a commitment to launching their Canadian operations before year-end, our client is looking for a Manager, eCommerce. Reporting to the Director, eCommerce you will ensure a highly visible customer experience across an omnichannel environment. You will own the backend systems, including order capture and processing, inventory reservation and replenishment, fulfillment and delivery. Once the product has been added to cart and the customer moved to checkout, the customer experience is in your hands. The result of your work will mirror the brand's reputation and set them up for success by creating a smarter, seamless checkout experience.

What's in it for you

Exposure. You are looking for an opportunity to apply your eCommerce customer insights and increase your impact in an omnichannel environment. You want to take on senior-level responsibilities, collaborating with stakeholders, decision-makers, and peers across the organization. You want to take an entrepreneurial approach to create a checkout system and experience that exceeds customer expectations, incorporates their direct feedback, and guarantees their renewed spending.

Stability and flexibility. You want to be part of a smaller team, balancing the startup energy with a resilient foundation. You will be the newest member at a financially stable, flourishing brand with a robust international presence, embarking on a new launch in Canada.

Professional development. You will work alongside a leader with expertise in retail, supply chain, and project management. In addition, you will be mentored, given the chance to take ownership, and be supported in pursuing diverse opportunities within the organization.

Culinary training - and tasting. This is a company founded on a passion for quality and food. As someone who shares that interest, you will have the chance to participate in two weeks of food-focused training with the corporate head chef. With regular new products created in the test kitchen, there is always something to taste and try out.

What you will do

• Own. You will hold yourself accountable for the customer experience starting at the checkout point. You will create, evaluate, improve, and optimize systems and processes to ensure the most efficient and effective order capture, reservation, replenishment, fulfillment, and delivery expectations post-purchase.
• Identify trends. You will develop an understanding of the competitive eCommerce environment, noting trends and responding with creative ideas to apply findings effectively, build sound business cases, and drive innovative features.
• Optimize. You will set, track, and measure KPIs and other markers to ensure high ROI is associated with your roadmap. You will gather data and analyze results designing improvements to optimize your products, existing systems, and the shopping experience.

What you bring:

• eCommerce experience. You have experience in complex eCommerce products and customer management with emphasis on payments or OMS. You may also be a Business Analyst or Consultant. You are a creative and strategic thinker with a strong customer focus and retail experience, including creating product strategies, defining ROI, and delivering tangible value to an eCommerce customer base. You have a solid understanding of e-commerce frameworks. You are data, process and KPI-oriented with a focus on meeting targets through proven and innovative methods.
• Determination. You have strong business acumen, exceptional attention to detail and accuracy. You hold yourself to high standards of accountability with a proven ability to manage multiple, competing priorities.
• Growth mindset. You can seamlessly adapt to changes in timelines, the business, or the industry. You have insights into tracking and analyzing market trends, and applying findings to optimize your products and customer experience. You have the confidence to take new ideas forward and the big picture vision to understand when the process works.
• Humble. You have effective and flexible communication skills, thrive in a matrixed environment, and can build trusting relationships across any level. You work collaboratively and respectfully as part of a team, acting with thoughtfulness. You respect diverse backgrounds and perspectives, and you prioritize the team over yourself.
• Ownership. You have a profound commitment to the customer experience and the ability of technology to connect the two. You thrive in an evolving environment and take on different daily challenges enthusiastically.
• Passion. You have a love of food. You are excited to be part of a team making an impact on Canadians - and having fun doing it.

Why join

This is a company that respects and cares for their people, the plates in front of customers, and the planet. With strong values prioritizing quality above others, they are transforming the grocery experience.

If you share a commitment to better food at better prices and want to be part of building a brand and success in Canada, let us know. And, while we can't promise everyone an interview, if you feel you have 70% of the qualifications and 100% of the passion, express your interest.

Our client is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. If you require accommodation in the recruitment process, please let us know.