Customer Service Representative

On-Site : Dartmouth, NS

A local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual (English / French) Customer Service Representative.

Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong critical thinking skills are essential.

• Providing general sales and administrative support and performing a wide variety of tasks.
• Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit / returns.
• Assess customer needs and provide requested information to customer in an effective verbal and written format
• Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
• Efficiently and accurately record all order / purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
• Provide positive and quality customer service through one-call resolution.
• Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
• Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.
• Initiates orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.)
• Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
• Efficiently maintain ID verification process for restricted items
• Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping / receiving.

Qualifications

Only candidates selected for interviews will be contacted. Salary will be dependent on qualifications and experience.