Service Technician

Appliance Service Technician

Shift: Day Shift with the opportunity for overtime in the evenings and on the weekends

Location: ON East

Reporting to: Regional Service Manager

“Make your career an amazing journey” with Miele Canada

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.

Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.

Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

Why Join Miele

• Great job growth and training opportunities
• 3 weeks vacation
• 100% Company Paid Benefit Plan, Life Insurance, Disability and Health Spending Account
• DPSP pension – Company contributes 6% of salary – no employee matching required
• Tuition reimbursement program, Employee discounts on products
• Great working conditions and other incentives to attract and retain great talent like you

Job Description/Responsibilities:

• Provide positive consumer interaction at the highest levelThe individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
• Provide feedback to the RSM and potentially inform fellow Service Technicians on…Findings after attending site to resolve appliance challengesBased on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
• Maintain relationships with 3rdPartiesSupport as required from a technical perspective
• Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challengesBe available on short notice during the business day to support as required
• Have a strong technical understanding of computers in order to navigate all of Miele’s systemsTSD, ETD, Mobile Client, etc.High Level of efficiency and effectiveness in required processes.
• Support the regional business as required when the RSM is absent
• Existing service job capacity/volume may change or vary based on Region and overall demand service
• Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.

Skills:

• Appliance repair experience at the highest level in your field
• Experience in customer service/administrative capacities
• Minimum of 2 years of service experience at Miele or appliance serve and repair
• Strong command of and effective communication and escalation resolution
• Ability to make decisions that are in the best interest of the brand and the consumer experience
• Troubleshooting and communication skills with peers

The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.