Jr. Bilingual (French / English) Service Representative to support commercial deposits and payments for a large banking client -
Duration : 6 months
Location : Montreal (Onsite only)
Role Mandate : Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments.
Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and / or external customer inquiries / requests within relevant service level agreements.
Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.
Must-Have Skills :
- 1 2 years of experience as a Service Representative or in an analytical, communication based role
- Bilingual - French & English (able to read, write & speak)
- Experience using relevant systems and technology ( Microsoft Office , Adobe PDF, OneDrive, Outlook)
Nice to Have Skills :
Previous experience at a major Bank
Job Responsibilities :
- Analyzes data and information to provide insights and recommendations.
- Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
- Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and / or manager.
- Organizes work information to ensure accuracy and completeness.
- Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
- Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
- Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
- Checks and reconciles information and documentation to ensure accuracy and completeness.
- Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
- Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
- Broader work or accountabilities may be assigned as needed
Bilingual (English/French) Remote Customer Service for Roadside Assistance Company
This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Bilingual French-speakers are needed to provide Custom...
Bilingual Customer Service Representative (French/English)
Bilingual Customer Service Representative (French/English). Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers...
Bilingual HR Coordinator - (English and French)
Our client is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. Bartech Staffing is a leading engineering, technical an...
Bilingual Shipping Clerk (French and English)
Liaise with customer service via email and phone to address inquiries and concerns. Valid forklift license and the ability to lift up to 50 pounds. Fluent in both English and French. Prepare necessary documentation, including Bills of Lading, customs paperwork, and pro forma invoices. ...
Telecommunications Billing Administrator to support business users in procuring and managing mobile communication services in an enterprise environment.
Telecommunications Billing Administrator to support business users in procuring and managing mobile communication services in an enterprise environment. Experience supporting billing and services for multi carrier client. Manage wireline and wireless billing through contracted services or portals wh...
French Bilingual Customer Service Representative - Work from home
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
Bilingual Fraud Analyst, Contact Center (French/English)
Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insig...
Customer Service Representative (English Only)
Strong customer service skills with a passion for service and ownership of every customer interaction;. We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. Analyze customers orders and accounts to propose the optimal s...
Remote Customer Service Canada (English/ French Speaker)
Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Repor...
Stage - Hiver -Support aux projets, Données Clients (processus) - Winter Internship - Support to Customer Master Data projects (process)
Although this position is part of a French-speaking work environment, it requires a working knowledge of English to read and understand specialized instructions, plans, drawings and technical terms that may emanate from international organizations, as well as to write and sometimes communicate in En...