Job Description / Responsibilities :
The Box Office Associate is a helpful, detail-oriented individual – they are responsible for selling tickets using our digital ticketing system, handling cash and credit card sales and balancing deposits at the end of each shift. Responsibilities include, but are not limited to :
- Learning and operating a ticketing POS system (Spektrix)
- Booking tickets & subscriptions, processing donations, at the box office and by phone
- Selling tickets at the door, and distributing will-call tickets
- Assist with incoming and outgoing customer service calls
- Answering patron inquiries at the box office – accessibility, seating, memberships, etc.
Qualifications :
Intermediate computer skills, experience with ticketing systems is a plusAbility to listen to concerns and resolve problems creativelySelf-motivated, capable of independent reasoning and troubleshootingExcellent verbal and written communication skillsAbility to work in an organized, efficient manner – attention to detail is a mustAbility to maintain a high level of poise and professionalism in all circumstances