Body Shop Manager (Assistant)

The Dunlop Ford has been serving Southern Alberta since 1964.

We believe that by continually improving the customer experience, we will achieve our goal of being the most trusted and admired employer in our market.

Dunlop Collision takes pride in being one of Lethbridge's longest running Collision repair centers.

If you are interested in joining our team we will provide the training and encouragement to make your career journey a great one.

Dunlop Collision currently requires the services of an experienced Assistant Body Shop Manager. This is a full time position working in a team environment.

The perfect candidate will be passionate about all aspects of customer service, be very reliable, organized and possess effective communication skills.

The willingness to learn and adapt to a fast-paced and ever-changing environment is necessary. A positive attitude and professional appearance must be maintained at all times as an ambassador for the company.

The Assistant Body Shop Manager is responsible for the processing of daily body shop orders and assisting the Body Shop Manager with other administrative tasks.

Essential Job Duties :

• Have the knowledge of Audatex or Mitchell Estimating Systems with the capability to write a detailed automotive repair estimate.
• Greet customers in person and on the phone offering any assistance needed.
• Open and close work orders and assist with final billing.
• Assist with parts ordering and receiving throughout the entire estimating process.
• Collect payment from customers and issue receipts.
• Assist in the daily shop production including quality control of all vehicles being repaired.
• Assist manager with tasks as requested.

Responsibilities :

• Meet with customers and determine their needs for repair and / or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management / efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Minimum Requirements :

• Minimum 2 years automotive estimating.
• Minimum 2 years experience in customer service
• Previous auto body experience
• Ability to perform a variety of tasks simultaneously.
• Proficient use of computers
• Valid driver's license
• Ability to pass a background check

We Offer :

• Medical & dental benefits
• Excellent working conditions
• The opportunity to become grow with our collision repair team in Lethbridge

If you feel we would be a good fit for your career goals, please apply with resume in confidence.

We thank all applicants in advance for their interest but only those requested for further interview will be contacted.