12Twenty Implementation Project Manager

Job Summary

The 12Twenty Implementation Project Manager is responsible for leading the successful planning, configuration, deployment, and adoption of the new 12Twenty digital ecosystem for the Faculty of Management. This platform will support student opportunities through a dedicated job board, interview scheduling, employer and partner engagement, event management, student advising appointments (career and academic), experiential learning workflows, student engagement metrics, and graduate outcomes reporting.

The Project Manager will oversee the full implementation lifecycle, coordinate stakeholders across the UBC system, manage timelines and training, and ensure the platform integrates effectively into Faculty of Management workflows ahead of Fall 2026 program launches.

Organizational Status

Reports to the Director, Student Development

Works closely with :

Manager, Academic Advising

Manager, Co-op & Careers

Business Development Manager

UBC IT and Privacy

UBC Sauder Business Career Centre

12Twenty implementation representatives

Work Performed

Project Leadership & Planning

Develops and manages the implementation project plan, timelines, milestones, and deliverables.

Coordinates project governance, including meetings, documentation, risks, and decision logs.

Leads discovery to identify business requirements across all service areas (co-op & careers, academic advising, employer relations, reporting including accreditation requirements).

Ensures alignment between platform capabilities and Faculty of Management operational needs.

2. System Configuration & Workflow Design

Works with 12Twenty to configure modules including job board, interview scheduling, employer CRM, events, appointments, student profiles, outcomes surveys, and reporting.

Maps and redesigns internal processes to align with platform functionality.

Oversees data migration planning and data integrity checks.

Ensures consistent taxonomy, naming conventions, and user experience across modules.

3. Stakeholder Coordination

Serves as the central point of contact for implementation across teams.

Facilitates input from core user groups including but not limited to advising, co-op & careers, employer relations, experiential learning, and administrative functions.

Collaborates with UBC IT, privacy, and data governance, to ensure compliance.

Engages with Sauder (early adopter) to leverage best practices and align configuration where beneficial.

4. Training & Change Management

Develops training plans and materials for staff, faculty users, and student workers.

Delivers training sessions, demonstrations, onboarding guides, and support resources.

Supports staff through change management, ensuring confidence and competency with system use.

Creates and maintains documentation for workflows, FAQs, and user processes.

5. Testing, Quality Assurance & Go-Live Support

Develops system testing strategies, including user acceptance testing (UAT).

Coordinates testing cycles and collects feedback for feature adjustments.

Identifies and resolves configuration issues or workflow misalignments.

Oversees launch readiness and provides go-live support in late summer 2026.

6. Reporting, Evaluation & Optimization

Configures dashboards, analytics tools, student engagement metric tracking, and employer reporting.

Supports setup of graduate outcomes surveys and reporting frameworks.

Evaluates platform performance and recommends enhancements.

Creates a post-implementation plan for optimization and long-term sustainability.

7. Communications & Documentation

Develops communication plans to keep stakeholders informed.

Prepares project updates, status reports, and presentation materials.

Creates internal knowledge-base documentation and user guides for long-term support.

Consequence of Error / Judgment

Errors or delays in project execution could significantly impact the Faculty’s ability to launch new programs, manage employer relationships, track student outcomes, and deliver advising services. High attention to detail and sound judgment are essential.

Supervision Received & Given

Works independently under the direction of the Director. May oversee temporary project assistants, student staff, or support resources.

Qualifications

Minimum

Undergraduate degree in a relevant field. Minimum of three years of related experience, or an equivalent combination of education and experience.

Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred

Experience leading digital system implementations, preferably in higher education or CRM / workflow environments.

Strong project management skills with the ability to drive timelines and coordinate diverse stakeholders.

Experience with career services, co-op, academic advising, or employer relations platforms (e.g., 12Twenty, Symplicity, Orbis, Handshake) is a strong asset.

Excellent communication, facilitation, and documentation skills.

Ability to manage change, deliver training, and translate technical concepts into user-friendly information.

Strong analytical, problem-solving, and systems-thinking ability.

Familiarity with student services, experiential learning, or workforce development.

Experience interpreting program requirements and translating them into workflow solutions.

Comfort working in a fast-paced, evolving environment with new processes and emerging programs.