Commercial Claims Specialist

Job Description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team.

Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions.

Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

The Ontario Region Claims Team is hiring! As the Commercial Claims Specialist, reporting to the Director of Commercial Claims in the GTA, you will provide Gallagher clients with outstanding claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims division.

Your keen outlook and integrity are prerequisites to work with our dynamic team.

Work Environment Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

This position can be based out of Gallagher's office locations in London or Stoney Creek.

How you'll make an impact

• Intake of Commercial clients' new claims and reporting to the insurance company
• Provide claims counselling as required to insureds in a professional and compassionate manner
• Advocate on claims, as needed, on client's behalf with insurers
• Data input using the EPIC Broker Management System
• Maintain, coordinate and update client documents, including Word summaries and Excel spreadsheets
• Lead claim analysis meetings with commercial clients and / or Client Solutions Team
• Connect with the Client Solutions Team, adjusters and insureds with respect to open claims
• Collaborate with Loss Control Adjusters to establish or modify existing programs
• Liaise between insured and insurance carrier during settlement negotiations when required
• Document and action incoming communication in a timely fashion
• Attend occasional client meetings within the GTA as requested by management
• Mentor new team members and facilitate onboarding within the claims department
• Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management's request

About you

• Claims Adjusting experience or Commercial Broker including Claims Advocacy
• RIBO, CAIB, CIP designations an asset or courses completed towards designations
• Prior Commercial Insurance and / or Claims experience required
• Comprehensive and effective verbal / written communication skills
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Ability to multi-task between a variety of tasks, projects, and deadlines
• Proficient in Microsoft Office products
• Experience with EPIC and / or an electronic filing system an asset #LI-SS1 ##LI-HYBRID

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include :

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Paid Time Off to Volunteer
• Employee education recognition program
• Employee referral bonus program
• LifeWorks Employee Assistance Program
• Matching Gift Program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.

We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.