Service Administrator

Job Description

Job Description

Black & McDonald is an integrated, multitrade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of diverse market experience, we are a forwardthinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Service Administrator position is located in our Dartmouth, NS office with a focus on supporting and facilitating the Service team. This will be accomplished through performance of administrative duties ensuring that standard company procedures and specific instructions are followed. This Administrator role reports to the Service Coordination Supervisor and is responsible for assisting in client database entry and maintenance in our computer-based program (JD Edwards). Duties and requirements include but are not limited to- professional customer service and phone etiquette, dispatching work orders, entering purchase order requests, managing work in progress reports (WIPS) and supporting our OPS supervisor and service foreman / technicians.

Summary of Duties :

• First point of contact for the service line (dispatch, opening work orders, creating PO's, service calls and general customer inquiries)
• Support technicians with dispatch and scheduling of service calls, maintenance work and planned repairs
• Maintain training matrix for service technicians-book training courses and travel as required
• Engagement and support for NS service shared general inbox
• Support for FMO administrators, as required
• Administrative support for managers, supervisors, working foreman and service technicians
• Attend weekly WIP meetings with OPS supervisor and working foreman assisting in management of the WIP reports
• Adding new vendors and customers to JD Edwards
• Manage PO RNV (purchase order-received not yet vouchered) report for service technicians
• Respond to inquiries regarding accounts payable / receivable
• Prepare customer reports as required

COMPETENCY REQUIREMENTS

EDUCATION REQUIREMENTS

WORK EXPERIENCE REQUIREMENTS

KEY ATTRIBUTES

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

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