Assistant General Manager - Casino

Support daily gaming operations

Support daily gaming operations to ensure compliance with all regulatory requirements, internal policies, and licence conditions

Maintain a clean, safe, well-staffed, and guest-focused gaming floor environment

Leadership & Operations

Act as the senior operational lead in the absence of the General Manager

Lead, coach, and mentor supervisors and front-line gaming teams

Support recruitment, onboarding, training, and ongoing development

Conduct performance management, coaching, and corrective action as required

Foster a professional, respectful workplace culture aligned with organizational values

Compliance, Security & Risk

Monitor adherence to gaming regulations, internal controls, and responsible gaming standards

Act as a key point of contact with regulatory authorities as required

Respond to, investigate, and document incidents involving security, disputes, or irregularities

Ensure all required training and certifications are completed and maintained

Oversee on-site cash flow including gaming revenue, cage operations, jackpots, and operational floats

Ensure accuracy, security, reconciliation, and audit compliance of all financial assets

Review daily revenue reports, variances, and payout activity

Support budgeting and forecasting for gaming operations

Guest Experience & Revenue Growth

Resolve guest concerns with professionalism and discretion

Support VIP hosting, promotions, and special events on the gaming floor

Contribute to initiatives that enhance the gaming experience, including new product introductions, floor refreshes, and operational improvements

Health, Safety & Responsible Gaming

Support joint health and safety initiatives and emergency response planning

Act as a site leader during critical incidents

Participate in responsible gaming programs and committee initiatives

Requirements

Minimum three years of progressive management experience, ideally within a regulated gaming environment

Post-secondary degree or diploma in a relevant field is preferred

Strong operational judgment and a calm, confident leadership presence

Proven experience with scheduling, budgeting, reporting, and staff leadership

High level of comfort with cash controls, financial accountability, and compliance

Proficiency with Microsoft Office and workplace collaboration tools

• Must be able to successfully complete a criminal record through the Gaming Policy and Enforcement Branch (GPEB)
• University Degree or Diploma in a relevant discipline

Corporate Culture

This role offers a strong pathway for a gaming or hospitality leader looking to advance within a complex, regulated operation. The organization is locally owned and operates as part of a broader hospitality portfolio, providing stable employment, leadership development opportunities, and long-term career growth within a distinctive destination environment.

Base salary expected to be $80,000+ commensurate with experience

Variable compensation tied to performance

Relocation assistance offered

Housing assistance available

Preference for candidates with experience in smaller or remote communities, or personal ties to the region

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