Reporting to the shift Supervisor and / or Operations Manager, the Project / Specialty Cleaner will be responsible for conducting various general cleaning services at assigned commercial client sites. This will include set up / tear down of events / carpet cleaning as assigned and other special projects. Providing direction and support to the assigned Helpers as well as assisting as / when required.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Daily Office / Supervision Duties
- Review work orders assigned daily and communicate with other associates involved as needed
- Check routing and directions to each job as required
- Review Connect team tasks
- Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
- Create a requisition for materials and equipment needed for pick-up at the end of each working week
Client Site Duties
Complete jobs to specifications to customer’s satisfactionManage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work ordersInspect the work completed to ensure the job meets ServiceMaster standards and customer requirementsFacilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completedHandle re-service requests promptly and courteouslyTake a genuine interest in providing customer satisfactionProvide training to Helpers to complete all jobs in accordance to specifications outlinedGeneral Duties
Maintain all equipment and vehicles to ensure they are in proper working orderKeep the interior of the vehicles and all equipment that is used neat and cleanMaintain comprehensive understanding and knowledge of the business and services offered, advise Operations Manager appropriately, qualify jobs to be completed and gain the confidence of clientsAttend weekly meetings with production teamAttend training workshops as required for the production teamHelp train new crew helpers / technicians in accordance with ServiceMaster standardsMaintain professional conduct and appearance in all client facing activitiesEstablish positive rapport with fellow staffProvide an exceptional level of service that exceeds the expectation of the clientConduct all work in accordance with company safety policiesAdherence to all company workplace policiesPerform other duties as may be requiredQUALIFICATIONS - Must have a valid drivers license
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelinesStrong management, delegation, planning and leadership skillsEffectiveness in the areas of construction safety and productivityEffective communication skills both written and verbalAbility to engage clients and deliver excellent serviceThorough decision making skillsHighly organized, strong attention to detail and ability to multi-taskDemonstrated sound work ethicsProven ability to build and maintain strong working relationshipsFlexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlinesOperates with honestly and integrity with a genuine desire to make valuable contributions to the teamTeam player that fosters team-based learningWorks well independently and in a team environmentEducational Requirements
Education Required : High School Diploma
Other Education / Certification / Training preferred : n / a
Work Experience Requirements
Work experience required : Minimum of four (2) years of experience in cleaning services. Experience in commercial cleaning is preferred.
Job-related experience required : Two (2) years in a supervisory capacity is preferred.
Technical Requirements
Equipment : Vacuum cleaners, dust-aids, portable cleaning equipment, tools
Software : n / a
Other : n / a
Competencies
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.Safety Awareness - identifies safety issues / problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise , and all hiring decisions will be made by the management of this franchise . All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd .
