Inside Sales Representative, Production Animal Division

Kane Veterinary Supplies is a Canadian wholesale distributor and manufacturer agent, providing excellence in distribution of the highest quality, cutting edge, value-laden products to the pet retail, veterinary, agricultural, and equine markets across Canada.

INSIDE SALES REPRESENTATIVE - PRODUCTION ANIMAL DIVISION

Job Summary

As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling customer calls with professionalism, skill and expediency.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Generate Sales

Make regular outbound calls to assigned customers / territories.

Generate new and repeat sales by providing product and technical information to customers in a timely manner.

Offer solutions for customer requests and issues.

Use appropriate selling tactics such as up-selling and cross-selling when needed.

Educate customers about product features and benefits to grow sales and improve customer satisfaction.

Generate referrals from current customers and manufacturers’ representatives.

Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition.

Customer Relations

Maintain strong working relationships across the business / functions, as well as with customers and manufacturing partners.

Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

Identify trends in customer satisfaction.

Administrative

Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities.

Gain understanding of and adhere to Accounts Receivables policies and practices.

Run and analyze sales reports for all sales activity.

Monitor scheduled shipment dates to ensure timely delivery.

Verify price and terms in accordance with standard procedures and customer profitability profiles.

The Inside Sales Representative may perform other duties as assigned.

Job Qualifications

Required Qualifications

College Diploma or equivalent work experience

1-3 yrs of Inside Sales and / or Customer Service experience

Previous success exceeding sales goals

Exceptional customer service and organization skills

Accuracy and strong attention to detail

Self-motivated

Effective verbal, written, and interpersonal communication skills.

General computer proficiency including knowledge of MS Office

Preferred Qualifications

Bachelor’s Degree in Business or equivalent combination of education and experience

Inside sales experience; previous success attaining, and exceeding sales goals is a plus.

Experience in the Animal Health, specifically production animal industry.

Proficiency in AIMS or equivalent inventory management software

PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.