Retail Support Representative

Home Hardware has an exciting opportunity available for a Retail Support Representative to join our Dealer Services Team.

Reporting to our Dealer Services Supervisor, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealer Owners and their staff.

If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply!

What you’ll do :

• Member of a team working in a Call Centre environment using Call Centre Software.
• Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, dealer orders, order problems, special services offered.
• Assist Dealer Owners with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
• Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
• Generate reports based on requests from Retail Field Teams and Dealer Owners (balance of sales and gross margin report, and Multi-Store Comparison Report).
• Provide operational assistance and information for Dealer Owners on Home’s various Payment Card programs.
• Assist Dealer Owners with their Moneris request when a new store is created or there is a change of ownership.
• Assists Dealer Owners with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards.

Second level support is also provided for Dealer terminal support.

What we’re looking for :

• High School graduation, with post-secondary business-oriented courses an advantage.
• Two to three years’ experience providing excellent support within a customer service role.
• Experience within the Retail industry would be an asset.
• Knowledge of Home's systems and services would be beneficial but not essential.
• Commitment to providing excellent service to Home’s Dealer Owners.
• Ability to multi-task with strong problem-solving skills.
• Strong computer and typing skills are essential.
• Knowledge of Microsoft Windows and Microsoft Office required.
• Prior experience with Oracle Forms and Microsoft CRM is an asset.
• Excellent communication skills. Fluency in both English and French is preferred.
• Ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

What Home offers :

• Competitive Salary.
• Annual Incentive / Bonus Program.
• Comprehensive Benefits Program including : Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount from our corporate retail stores.
• WorkPerks by Venngo discounts.
• Home & Auto Insurance discounts.
• 3-weeks’ vacation to start.
• Personal and sick time.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization.

Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.