Technology Support Analyst

Description

Note : There is a strong internal candidate.

About the Department of Information Technology Services

Information Technology Services provides application support infrastructure network support hardware and software support lab and classroom support training IT security and mobile computing to the Mount Royal community.

About the Role

Reporting to the Manager Technology and Client Services and working closely with Technical Leads the incumbent provides front-line technical support for Mount Royal Universitys administrative systems student labs classrooms and meeting spaces. Responsibilities include hardware and software support inventory maintenance and assisting faculty staff students and external users to support learning and operations.

The position is a full-time role working 35 hours per week.

Responsibilities

• Support Students Staff Faculty and University Community on use of Mount Royal University Computer Resources.
• Advise support and instruct Faculty Instructional Assistants Staff Students and non-Mount Royal University personnel on the proper use of existing Computer hardware equipment and software.
• Perform one-on-one consultations and informal workshops on technology devices supported by the Campus Computing Support team.
• Work on special projects and issues as assigned by the Manager to improve this service.
• Support existing systems and computer image(s) as required by the campus faculty requests and general maintenance within assigned areas.
• Provide technical support along with preventative and corrective maintenance including but not limited to :

Computer Labs

Qualifications

Salary : $75147.80 - $95113.20

Closing Date : November 17 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows : Last Name Requisition Number Document (ex. Smith 999999 ).

Required Experience :

IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 75147 - 95113