Business Analyst – Salesforce
Typical Day in Role :
- Works with key stakeholders within all business functions to align technology solutions with business strategies
- Gathers requirements from business units and translates those to programmers and developers
- Writes user stories on JIRA and documents artifacts through Confluence
- Perform user story mapping, create user journeys
- Help prioritize and refine product backlog
- Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
- Supports one or more highly complex business processes
- Works on multiple projects as a project team member
- Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs
- Working in an Agile / Scrum environment using Kanban methodology
Candidate Requirements / Must Have Skills :
1) 10 + years’ Business Technical / System Analyst experience - we want this person to be hands on with technical knowledge
2) 5+ years' configuration / Support experience with Salesforce
3) 3+ years’ experience with Financial Service Cloud (FSC)
4) 3+ years’ experience with Data Modeling, Data Mapping and creating Data Dictionaries
Nice-To-Have Skills :
- Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*
- Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes
- Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation project
Soft Skills Required :
- Excellent Communication skills; able to distil complex business requirements into agile user stories and work in close collaboration with PO and other stakeholders
- Strong attention to detail
Education :
- Bachelor's degree in a technical field such as computer science, computer engineering or related field required
- Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*
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